| Q: |
Is engraving included in the prices shown? |
| A: |
Yes. The price shown includes engraving free in one area. This usually includes 1 to 3
lines of engraving, or 1-2 lines of engraving plus a design. This topic is discussed in detail at
About Selecting A Font. |
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| Q: |
Can we engrave a second area / two sides? |
| A: |
Yes. A fee of $5 - $20, depending on the item to be engraved will apply.
Include your special instructions in the Comments Box of the personalization form for the item you are
ordering, or call us toll free at 866-550-6610. |
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| Q: |
Do we charge by the letter? |
| A: |
No. We do recommend that you keep the letters and space per line to 20.
The more letters you have to fit into one area, the smaller the letters must be. We can engrave as small as a 6 point font,
although we prefer to engrave a 10 to 36 point font. This makes your engraving easier to read. Larger items can have more
letters and larger designs. Smaller items, such as shot glasses, look better with less letters. |
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| Q: |
Is there a charge for engraving a design? |
| A: |
The designs we have in stock are engraved free when they are engraved in the
same area as the lettering. If you want a design in another area, i.e.: the lettering on the front of a glass and the design
on the back, there is a five dollar fee for the second area. |
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| Q: |
Where can the designs we offer be viewed? |
| A: |
Right here! |
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| Q: |
What if I want a design that I don't see? |
| A: |
Just ask! We have literally thousands of
designs available for all occasions, professions and hobbies. We couldn't begin to post them all. Plus, we have an artist on staff who can create something
specific for you if you like. |
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| Q: |
What about engraving logos? |
| A: |
One of our favorite things to do! We can engrave logos on 1 to 3000 of whichever item you choose.
The fee for this service varies according to the artwork and area(s) of engraving. We would be honored to have the opportunity to provide you with
a custom quote. Click here to request a quote by e-mail, or
here for our contact form. |
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| Q: |
What does the engraving look like? |
| A: |
The engraving has a frosted appearance. Engraving is actually an interruption of the surface of an item,
very much a white frost. Click here
for an example on a champagne flute, and here
for an example on a shot glass. Click here
to read customer's comments about our shot glass. |
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| Q: |
What if I am looking for an item that you do not show on your website? |
| A: |
Chances are, if it is engravable, we carry it... or we can get if for you! Just
let us know what the item is, and we will be happy to see what we can do. |
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| Q: |
How long have we been engraving? |
| A: |
Since 1990! We have twelve years of custom engraving experience. That experience shows in
each and every piece we engrave. We have been doing business over the Internet since 1996. We rely heavily on repeat business and referrals.
It is important to us to do our best to make each and every customer pleased with our results. |
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| Q: |
What do we mean by custom engraving? |
| A: |
Each piece we engrave is unique. We take each order and design an original template for each piece.
We take the time to make sure that the layout suites the item, which results in the engraving being the most complimentary format for the piece. |
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| Q: |
What do we mean by, "If you've been told it can't be engraved, call us!"? |
| A: |
Well, we have engraved some very unique items, including; a football helmet, a tea kettle, rocks, auto windows, home
and office windows and doors, crystal, tile, mirrors, and even a wing backed rocking chair! Our engraving really is limited to your imagination. |
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| Q: |
What is our return policy? |
| A: |
Engraved items are not returnable unless WE
make a mistake in spelling. We will spell the engraving exactly as you submit it with your order.
Please double check your spelling! |
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| Q: |
What is our privacy policy? |
| A: |
We do not share or sell our customer's information with
or to anyone -- ever! We may do a one time mailing sometime in the future, either by post or by
e-mail. |
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| Q: |
Do we ship to PO Boxes, APO, FPO or International addresses? |
| A: |
We do ship to PO Boxes, APO, FPO and International addresses.
Please make certain that you enter your delivery address information correctly. For International deliveries,
the cost of delivery is usually more than is allowed for U.S. deliveries. We will e-mail you with the correct
shipping costs and require approval for payment of those costs before we process your order. |
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| Q: |
How do we ship? |
| A: |
We usually ship via US Priority Mail. Some of our heavier
orders are shipped via Federal Express Ground or Home Delivery. Rush orders can be shipped via one or two
day service. An additional charge applies for rush delivery. |
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| Q: |
How fast do we / can we ship? |
| A: |
We make every effort to ship within seven business days,
and to pay special attention to the date of the event (if included) to make certain your
order arrives in time. If there is a conflict we will make every effort to contact you upon
receipt of your order, so please be sure to include your e-mail address and phone number!
In most cases, we CAN have your order to you much quicker if you need. For example; we engraved and gift boxed
72 Elegant
Sports Mugs, and had them in our customer's hands within 72 hours for their awards banquet.
A rush fee did apply, and shipping was handled via FedEx on our customer's FedEx account number.
We do not mark up shipping. |
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| Q: |
How much do you charge for handling? |
| A: |
We have no handling fees - we do not mark-up our shipping. |
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| Q: |
Do we offer gift wrapping? |
| A: |
Yes. You can add gift wrapping at check-out. If the occasion isn't obvious,
i.e.: 25th Anniversary, Wedding, etc... please specify the nature of the occasion in the Comments Box on the
personalization form. Also add there a short message to be hand printed on your gift card if we are sending
the gift to someone for you. |
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| Q: |
My question isn't listed here! |
| A: |
Please enter your question in the form below. Note: If your e-mail account is
with AOL, Yahoo or Hotmail, please include your phone number. Often times these services will place our e-mail
into the junk mail folder or delete it; mistaking it for spam. Be assured that we do NOT share ANY of our customer's
information with anyone -- ever! Nor will we contact you unless you request that we do so.
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